PRIVACY STATEMENT and TERMS AND CONDITIONS for NEWLIVES GLOBAL LTD TRADING AS PERFECT HEALTH SUPPLEMENTS
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase USANA Health Sciences Products from Perfect Health Supplements, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address. However, unless you sign up to our Email List. We do not hold your personal information.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – Crazy Domains and Woocommerce
Our USANA NZ Online Shop is hosted on www.a2hosting.com and Flatsome Child Themes. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Woocommerce data storage and PayPal databases and the general application. They store your data on a secure server behind a firewall.
Payments: PayPal. Credit Card.
You have two payment options on site. Credit Card 100% fully encrypted onsite and Paypal.
If you choose www.paypal.com direct payments gateway to complete your purchase, then Paypal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways such as PayPal adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensures the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read PayPal Terms
If you choose to complete your purchase on site and pay via credit card, all your personal credit card details for USANA product payment will be kept 100% secure and encrypted. By purchasing USANA Products via the approved USANA affiliate site Perfect Health Supplements, you have agreed to purchase products direct from the official USANA website. Your card details for purchase are saved securely and will be used to process your product order with USANA Health Sciences. No card information will be kept onsite at Perfect Health Supplements following your product purchases.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
Perfect health Supplements collects “cookies.” A “cookie” is a small test file that can be stored on your computer’s hard drive that lets Perfect health Supplements know when and how our pages in our website are being viewed and by how many people. This lets Performance Vitamins better design a friendlier and productive website. Personal information is not shared with a third party. Perfect Health Supplements may use your name and billing information and address to provide a service or product to you.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to maintain our customer relations with you.
SECTION 10 TERMS AND CONDITIONS FOR USANA PREFERRED CUSTOMERS
Use of Material
All materials included on the USANA Web Site are protected by copyright, trademark and other laws and are the property of USANA Health Sciences, Inc., unless otherwise noted. Unauthorized use of such materials may violate copyright, trademark and other laws. You may download and print portions of the materials for non-commercial and informational use. Copies that you make of the material must bear any copyright, trademark or other proprietary notices located on the USANA Web Site, which pertain to the material being copied. Any other sale, modification, reproduction, re-distribution, publication or re-transmission of any information from the USANA Web Site, in whole or in part without the prior written permission of USANA Health Sciences, Inc. is prohibited.
The information and services published on the USANA Web Site may contain typographical errors or technical inaccuracies. Information may be changed or updated without notice. USANA may also make improvements in and/or changes to the information described in the USANA Web Site at any time without notice. USANA is not responsible for any errors or omissions in the USANA Web Site or any web site which may be referenced within or linked to the USANA Web Site.
INFORMATION ON THE USANA WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT OR TITLE. USANA MAKES NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIAL ON OR ACCESSIBLE THROUGH THE USANA WEB SITE. ANY RELIANCE ON OR USE OF SUCH MATERIAL SHALL BE AT YOUR SOLE RISK. USANA MAKES NO REPRESENTATION OR WARRANTY THAT THE USANA WEB SITE WILL BE AVAILABLE ON A TIMELY BASIS OR WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE USANA WEB SITE OR THE SERVERS HOSTING SUCH WEB SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
USANA ASSUMES NO LIABILITY FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES OF ANY KIND, LOST PROFITS, LOSS OF PROGRAMS OR OTHER DATA OR OTHERWISE, WHETHER BROUGHT IN CONTRACT OR TORT, ARISING OUT OF OR CONNECTED WITH THE USE OF OR INABILITY TO USE THE USANA WEB SITE OR THE USE, RELIANCE UPON OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM THE USANA WEB SITE, EVEN IF USANA IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The materials in the USANA Web Site are presented solely for the purpose of promoting the USANA opportunity and the USANA products available in your country of residence. THE PRODUCTS PROMOTED ON THE USANA WEB SITE ARE NOT FOR SALE OUTSIDE OF YOUR COUNTRY OF RESIDENCE. USANA makes no representation that materials contained in the USANA Web Site are in compliance with the laws of jurisdictions outside of your country of residence. Individuals who choose to access the USANA Web Site from countries outside of their country of residence do so on their own initiative and for information purposes only. The terms and conditions herein shall be governed by the laws of your country of residence, without regard to that country’s conflicts of laws principles. You hereby submit to the jurisdiction of the courts of your country of residence for the purposes of litigating any lawsuit arising out of or in connection with these terms and conditions.
If you are a consumer purchasing products or services online from USANA for personal, family, or household purposes, you may have additional rights pursuant to applicable laws and regulations of your country of residence pertaining to digital signatures and completion and authentication of electronic contracts. Please read the following disclosure carefully. It describes your rights to elect to contract electronically with us.
By ordering products online from USANA, (1) you agree and consent to (i) contract electronically with us for the products or services you have requested in accordance with this Agreement and (2) you understand that you are entering into a legal agreement and you intend to be legally bound by this Agreement. In order to access, download, and print this Agreement, you need Adobe Acrobat Reader 9.0 or higher. Changes to these hardware and software requirements will be posted here. You may also request to receive a copy of this Agreement in writing from USANA free of charge within thirty (30) days after you have entered into this Agreement with USANA.
If you do not consent to the above, please cancel your request, and by so doing you will not be able to complete your online transaction.
Product Return Policy
USANA warrants the quality of its products and shall exchange any defective product. Anyone returning a damaged or defective product must complete the Associate Product Exchange or Return. Product exchanges made for the purpose of favorable gain through maximizing commissions or manipulating the Binary Compensation Plan (as evidenced through patterns observed outside of the average Associate pattern of exchanges) will not be honored and are considered a material breach of the Associate Agreement.
Thirty (30) Day Return Policy
USANA obligates its Associates to honor the Company’s 100 percent, unconditional, 30-day, money-back guarantee to all retail customers. If for any reason a retail customer is dissatisfied with any USANA product, he/she may return the product to the Associate from whom the product was purchased within thirty (30) days from the date of purchase for a replacement, exchange, or full refund of the purchase price. If the retail customer requests a refund, the Associate who sold the product to the retail customer must immediately refund the retail customer’s purchase price. (Retail customers must return merchandise to the Associate who sold it to them; USANA will not accept returned merchandise directly from retail customers.) The Associate, in turn, should complete a Dissatisfied Consumer Product Return and forward the form along with the original sales receipt and returned merchandise to USANA. USANA will then replace the returned merchandise with like product and ship it to the Associate. All retail customers must be provided with two copies of an official USANA Retail Sales Receipt at the time of the sale. The back of the receipt provides the customer with written notice of his/her rights to cancel the sales agreement.
USANA Health Sciences or Perfect Health Supplements are not responsible for the return shipping costs for any retail products being returned for a refund.
USANA offers Preferred Customers, and retail customers who order directly from an official USANA Web site, a 100 percent, 30-day, money back guarantee on their initial product order. If for any reason a Preferred Customer is dissatisfied with any USANA product, he/she may return that product to the Company within thirty (30) days for replacement, exchange, or full refund of the purchase price. If a Preferred Customer returns merchandise equal to or exceeding $100.00 US, this will be deemed a Voluntary Cancellation. For all other returns, the Company shall repurchase the inventory pursuant to the terms of section 7.3. Moreover, the Company will adjust the appropriate Associates’ sales volume pursuant to section 6.2.
USANA Health Sciences or Perfect Health Supplements are not responsible for the return shipping costs for any products being returned for a refund.
Perfect Health Supplements will ship your order to you using the most cost effective method available for the weight and dimension (length, width, height) of your order. (1) The shipping will be standard shipping which will be USPS-Priority Mail, UPS – SurePost or UPS-Ground. Perfect Health Supplements reserve the right to opt in for the cheapest and fasted shipping method available at the time we order your product from USANA Health Sciences.
As a customer of Perfect Health Supplements you agree that shipping is an estimate only and that we have noted this upon the product checkout page and the final shipping price will be calculated during the checkout procedure according to current standard shipping prices with (USANA) https://www.usana.com
Please note that shipping will show on the checkout pages as an (estimated) rate of $8.95USD and this shipping fee in the USA maybe more or less depending on the shipping fee charged when your product is ordered (see (1)) with USANA Health Sciences. If shipping within NZ there is a flat shipping fee of $8.50 and $10 flat shipping fee if shipping in AU.
Most orders are shipped within 24 hours once payment has been made, and will take between 3 to 9 business days to reach their destination.
Please note that USANA Health Science is closed on Saturdays, Sundays and Holidays in the US.
These days do not count as business days for shipping. All orders made on those days will be shipped on the next business day. If you need your order shipped quickly (2nd Day or Overnight), please contact us at [email protected] for a special shipping arrangement.
USANA recognizes the importance of protecting the privacy of information we may collect from you. To this end, we are committed to using our best efforts to respect your privacy. Here is how we handle information we learn about you from your visit to the USANA Web site.
The Ways We Use Information
We receive and store information you enter on the USANA Web site or give us in any way. We use such information, including your name and e-mail address, for several purposes:
- To process, fulfill and notify you of your product order status; and
- To send you the latest information about our company, events and product specials.
From time to time we collect personal information from distributors. Where permitted by the provisions of applicable laws, USANA may use and disclose such personal information about distributors for the following purposes:
- Processing your Distributor Application;
- Processing, fulfilling and notifying you of your product order status;
- Developing Downline Genealogy Reports or other related business reports;
- Providing Distributor services such as planning and facilitating Distributor meetings and training;
- Administering Distributor benefits;
- Developing and implementing policies, marketing plans, and strategies;
- Publishing personal information in USANA newsletters, promotional materials and company and intra-group communications;
- Providing references; and
- Complying with applicable laws and regulatory requirements and assisting with any governmental or police investigation; and
- Other purposes directly relating to any of the above.
We use your financial information, such as account or credit card number, ONLY for billing purposes
- To keep track of your shopping cart status;
- To allow you to use all password-protected services in a single session without having to re-enter your password; and
- To track your site of origin for the follow-me feature.
We ask you to voluntarily provide demographic information, such as postal code, age or income level. All responses are kept confidential and used for internal marketing and statistical purposes only.
We do not solicit personal information from or market to persons under the age of 18.
We have security measures in place to protect against the loss, misuse and alteration of the information you provide. When you place an order or give us personal information, such as name, address, credit card or social security number, you are automatically on our secure server. Our secure server software encrypts the information you input before it is sent to us to protect your data against unauthorized access.
Links to Other Web sites
As a resource to our visitors we provide links to other Web sites, which we believe are useful and meet our high standards. However, USANA is not responsible for the contents of such linked Web sites. In particular, USANA is not responsible for the privacy notices or practices provided in such linked Web sites.
We are not in the business of selling your personal information to third parties. Where permitted by the provisions of applicable law, USANA may share such information from time to time with the following third parties:
- Those employees, directors and managers of USANA and its local and foreign associated/affiliated companies who have a need to access your personal information in carrying out their responsibilities;
- Any agent, contractor, supplier, vendor, or third party who provides administrative, advertising, printing, or other services to USANA or its affiliated companies, including but not limited to distribution centers, external auditors, medical practitioners, trustees, insurance companies, actuaries;
- Sponsors and Upline business leaders who may need access to downline distributor personal information in order to monitor sales activity and business development in their personal sales groups. However, USANA does not share credit card information or Social Security or Social Insurance Numbers with any third party without your permission or unless required by law or valid court order
- Any government agency or other appropriate governmental, police, or regulatory authority in the United States or elsewhere in order to meet legal security and regulatory requirements; and
- In the case of information submitted by distributors, any consultant/agent appointed by USANA or its affiliated companies to plan, provide and/or administer distributor benefits.
The consent you have provided herein to the use of your personal information by USANA or its affiliates, shall also extend to any person or corporation to which USANA may transfer its business, provided that such personal information is used for the same purposes.
We provide you the opportunity to discontinue receiving future e-mail communications from us at the point where we request information from you. This gives you the option to remove your e-mail address from our database so that you do not receive any future mailings and no longer receive our service.
You can exercise this option at any time by sending us an e-mail or written letter to our Distributor or Customer Service department. If you do discontinue service, you will not be able to use password-protected areas of our site.
Access to Personal Information
You have the right to request and obtain from USANA the personal information USANA has on file about you and request a correction of any data that is inaccurate. You may also request USANA to inform you of the type of personal information maintained by USANA. Requests for access to and correction of personal data or information about USANA’s policies and procedures regarding personal data should be addressed in writing to USANA Distributor/Customer Service.
Questions or comments about USANA should be e-mailed or mailed by post to USANA Distributor/Customer Service.
Unsolicited Commercial Electronic Communications (SPAM)
USANA does not send “spam” (unsolicited commercial electronic communications in the form of e-mail, text, SMS/instant message) to our Distributors or customers, and we prohibit our Distributors from using spam to market and sell our products or recruit other Distributors. As such, we require our Distributors to comply with the following rules when using electronic communications to market and promote the USANA opportunity and our products:
- You may send commercial electronic communications ONLY to (a) recipients with whom you have an existing business, family, or personal relationship; or (b) business referrals, but only if you have a business, family or personal relationship with the person making the referral and the person making the referral has a business, family or personal relationship with the person being referred to you.
- Any commercial electronic communication you send must include: (a) a clear and accurate subject header, (b) accurate sender contact details (name, mailing address, phone number and e-mail address), (c) in the case of a referral, the name of the person who provided you with the referral, and (d) a functional “opt-out” or unsubscribe feature.
Electronic Signature / Consent to Contract Electronically
USANA Health Sciences, Inc. (“USANA”) requires your consent to enter into an electronic agreement with USANA before you complete your online enrollment.
Please note if you complete the online Associate/Distributor Application and Agreement, you DO NOT need to complete and submit a paper application to become a USANA Independent Associate. The entire agreement between you and USANA, with respect to your application to become an independent USANA Distributor, will be evidenced by an electronic record of the application process. This electronic record serves as your acknowledgment that you consent to use an electronic record of your agreement with USANA instead of a paper contract and that you have read and agree to be bound by the Terms and Conditions of the Associate/Distributor Application and Agreement, USANA’s Policies and Procedures, and the USANA Compensation Plan, which documents form the basis of your entire Associate/Distributor Agreement with USANA.
To access the documents that make up the entire Associate Agreement and submit your online Associate Application and Agreement, you will need the following hardware and software: a personal computer (“PC”) with modem or other Internet access device, operational Internet browser software ( e.g., Safari or Internet Explorer), and Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader, you may download it for free at: http://www.adobe.com/products/acrobat/readstep2.html
Should there ever be a change in the equipment or software necessary to access the terms of the Associate/Distributor Agreement, USANA will advise you of the same and will provide you with a list of the equipment and software necessary.
You may withdraw your consent to the use of electronic records at any time. However, if you do so, your Associate/Distributor Agreement will be automatically terminated and you will lose all rights to any downline organization (including but not limited to any property rights you may have), and you will lose all rights to all remuneration under the USANA Compensation Plan . Should you wish to withdraw your consent to the exclusive use of an electronic agreement (and thereby terminate your Associate Agreement with USANA) you may do so at any time and for any reason by providing written notice to USANA indicating your intent to discontinue your Distributorship. The written notice must include your signature, printed name, address, and USANA identification number.
During the online enrollment process, you must read all the documents that form the Associate Agreement (which includes the Terms and Conditions of the Associate/Distributor Application and Agreement, USANA’s Policies & Procedures and the USANA Compensation Plan) in their entirety. USANA encourages you to print and retain these documents for future reference. Should you wish to obtain a printed copy of the Terms and Conditions of the Associate/Distributor Application and Agreement, the Policies & Procedures, and/or the Compensation Plan, you may download and print a PDF version of the same from USANA’s website. Or, you may send a written request for those documents to USANA Data Processing, P.O. Box 4000, Tooele, UT 84074 or e-mail [email protected]. Your request must include your name, your USANA identification number, your mailing address, and your e-mail address. Upon receipt of such a request, USANA will mail you the then current version of each document. There is no charge for this service.
Additional opt-in language for Online Enrollment and Shop Terms & Conditions
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]