Is my Payment Secure?
Yes 100% Secure. Perfect Health Supplements uses SSL Connection (Secure Sockets Layer) which is digital encrypted connection between servers. This is the http(s) at the front of the URL. It is also a requirement for e-Commerce Product sites. Your payment and shopping experience is 100% secure and protected.
I made a mistake on my order can I change this?
Once your order is placed. It goes direct to the shipping company for dispatch. So unfortunately, you are unable to make changes once purchased. However USANA offers a 100% Money Back Guarantee for 30 days providing the products are in resellable condition.
When do I receive my products and Authority to Leave.
Your product order will be processed to ship within 1 to 12 hours of being placed and are shipped from their Sydney Office in Australia. You will receive your products within 1-3 working days, depending on if you’re Auckland or South Island based. Orders placed Saturday and Sunday will be shipped on Monday morning. USANA and Perfect Health Supplements use DHL Couriers and NZ Couriers who require a Signature on All Orders received. Customers of USANA and Perfect Health Supplements can authorise their USANA product orders to be left at the address without a signature. If customers choose this as an option; USANA Health Sciences, Perfect Health Supplements, it’s owners and business partnerships are not liable if your products are stolen from the area / address you’re authorising them to be left at. If there is a risk to products being stolen at your address, please do not authorise the courier to leave products.
What type of Payments do you accept?
We accept all major credit cards. Visa. Mastercard. American Express and PayPal payments. If you wish to pay via another way, like a Bank to Bank transfer, please contact Perfect Health Supplements directly at [email protected] so we can make further arrangements.
What happens if there is a problem when I receive my order?
On the very rare occasion you have a concern when you receive your product ie: Incorrect Product Shipped, Severe Courier Damaged Product etc Please contact us directly at [email protected] inclusive of your phone number and we will rectify the problem immediately.
Can I receive a discount if I order regularly?
Yes you can. Many customers who use USANA products enroll as a Preferred Customers. This is free and Preferred Customers receive a further 10% discount when they order USANA products which packaged for 28 day (4 week) period. To become a Preferred Customer please click on the below link. I would like to become a USANA Preferred Customer. There is no minimum requirements on ordering and you can order different products each month also. Feel free to can cancel anytime by contacting us at [email protected] or contact USANA Customer Support team directly on NZ 0800-370-126.
Is there a Return Policy?
Yes. USANA Health Sciences and Perfect Health Supplements have 30 Day, 100% money back guarantee return policy in place. To return an item. Please contact us at [email protected] with your return request. Please Note: Product Returns Guarantee does not include shipping.
If I refer people to try USANA products, do I get any referral payments?
Yes. Many people who receive health benefits from USANA’s products go on to tell others. If you are interested in learning more about USANA’s referral plan, please contact us directly at [email protected] including your phone number and we’ll be in touch to talk further.