{"id":5516,"date":"2019-08-20T02:54:30","date_gmt":"2019-08-20T02:54:30","guid":{"rendered":"https:\/\/perfecthealthsupplements.com\/?page_id=5516"},"modified":"2019-08-20T02:54:32","modified_gmt":"2019-08-20T02:54:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.perfecthealthsupplements.com\/en-au\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"accordion\">\n<\/div>\n\t<div id=\"accordion-3403373450\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3403373450-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-my-payment-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-3403373450-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is my Payment Secure?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3403373450-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3403373450-label\" >\n\t\t\t\n<p>Yes 100% Secure. Perfect Health Supplements uses SSL Connection (Secure Sockets Layer) which is digital encrypted connection between servers. This is the http(s) at the front of the URL. It is also a requirement for e-Commerce Product sites. Your payment and shopping experience is 100% secure and protected.<\/p>\n<p><img decoding=\"async\" src=\"\/\/www.mysecuressls.com\/images\/seals\/crazy_secure_04.png\" border=\"0\" alt=\"\"><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3298057282\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3298057282-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-made-a-mistake-on-my-order-can-i-change-this?\" aria-expanded=\"false\" aria-controls=\"accordion-3298057282-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I made a mistake on my order can I change this?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3298057282-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3298057282-label\" >\n\t\t\t\n<p>Once your order is placed. It goes direct to the shipping company for dispatch. So unfortunately, you are unable to make changes once purchased. However USANA offers a 100% Money Back Guarantee for 30 days providing the products are in resellable condition.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1933523365\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1933523365-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-do-i-receive-my-products-and-authority-to-leave.\" aria-expanded=\"false\" aria-controls=\"accordion-1933523365-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>When do I receive my products and Authority to Leave.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1933523365-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1933523365-label\" >\n\t\t\t\n<p>Your product order will be processed to ship within 1 to 12 hours of being placed and are shipped from their Sydney Office in Australia.<\/p>\n<p>You will receive your products within 1-3 working days, depending on if you&#8217;re Auckland or South Island based.<\/p>\n<p>Orders placed Saturday and Sunday will be shipped on Monday morning.<\/p>\n<p>USANA and Perfect Health Supplements use DHL Couriers and NZ Couriers who require a Signature on All Orders received.<\/p>\n<p>Customers of USANA and Perfect Health Supplements can authorise their USANA product orders to be left at the address without a signature.<\/p>\n<p>If customers choose this as an option; USANA Health Sciences, Perfect Health Supplements, it&#8217;s owners and business partnerships are not liable if your products are stolen from the area \/ address you&#8217;re authorising them to be left at.<\/p>\n<p>If there is a risk to products being stolen at your address, please do not authorise the courier to leave products.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1981548373\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1981548373-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-type-of-payments-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-1981548373-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What type of Payments do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1981548373-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1981548373-label\" >\n\t\t\t\n<p>We accept all major credit cards. Visa. Mastercard. American Express and PayPal payments. If you wish to pay via another way, like a Bank to Bank transfer, please contact Perfect Health Supplements directly at <a href=\"mailto:contact@perfecthealthsupplements.com\">contact@perfecthealthsupplements.com<\/a> so we can make further arrangements.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3589138573\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3589138573-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-there-is-a-problem-when-i-receive-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3589138573-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What happens if there is a problem when I receive my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3589138573-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3589138573-label\" >\n\t\t\t\n<p>On the very rare occasion you have a concern when you receive your product <strong>ie<\/strong>: Incorrect Product Shipped, Severe Courier Damaged Product etc Please contact us directly at <a href=\"mailto:contact@perfecthealthsupplements.com\">contact@perfecthealthsupplements.com<\/a> inclusive of your phone number and we will rectify the problem immediately.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3485298335\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3485298335-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-receive-a-discount-if-i-order-regularly?\" aria-expanded=\"false\" aria-controls=\"accordion-3485298335-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I receive a discount if I order regularly?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3485298335-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3485298335-label\" >\n\t\t\t\n<p>Yes you can. Many customers who use USANA products enroll as a Preferred Customers. This is free and Preferred Customers receive a further 10% discount when they order USANA products which packaged for 28 day (4 week) period.<\/p>\n<p>To become a Preferred Customer please click on the below link.<\/p>\n<p>I would like to become a <a href=\"https:\/\/shop.usana.com\/shop\/spring\/enrollment\/start\/2342645?tagLang=ENU&amp;tagCountry=NZ&amp;doPlacement=0&amp;shopperSource=pwp&amp;isPC=on\" target=\"_blank\" rel=\"noopener\">USANA Preferred Customer<\/a>.<\/p>\n<p>There is no minimum requirements on ordering and you can order different products each month also.<\/p>\n<p>Feel free to can cancel anytime by contacting us at <a href=\"mailto:contact@perfecthealthsupplements.com\">contact@perfecthealthsupplements.com<\/a> or contact USANA Customer Support team directly on NZ 0800-370-126.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3693816113\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3693816113-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-return-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-3693816113-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is there a Return Policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3693816113-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3693816113-label\" >\n\t\t\t\n<p>Yes. USANA Health Sciences and Perfect Health Supplements have 30 Day, 100% money back guarantee return policy in place.<\/p>\n<p>To return an item. Please contact us at <a href=\"mailto:contact@perfecthealthsupplements.com\">contact@perfecthealthsupplements.com<\/a> with your return request.<\/p>\n<p><strong>Please Note:<\/strong> Product Returns Guarantee does not include shipping.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-443224581\" class=\"accordion-item\">\n\t\t<a id=\"accordion-443224581-label\" class=\"accordion-title plain\" href=\"#accordion-item-if-i-refer-people-to-try-usana-products,-do-i-get-any-referral-payments?\" aria-expanded=\"false\" aria-controls=\"accordion-443224581-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>If I refer people to try USANA products, do I get any referral payments?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-443224581-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-443224581-label\" >\n\t\t\t\n<p>Yes. Many people who receive health benefits from USANA&#8217;s products go on to tell others. If you are interested in learning more about USANA&#8217;s referral plan, please contact us directly at <a href=\"mailto:contact@perfecthealthsupplements.com\">contact@perfecthealthsupplements.com<\/a> including your phone number and we&#8217;ll be in touch to talk further.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5516","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.perfecthealthsupplements.com\/en-au\/wp-json\/wp\/v2\/pages\/5516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.perfecthealthsupplements.com\/en-au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.perfecthealthsupplements.com\/en-au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.perfecthealthsupplements.com\/en-au\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.perfecthealthsupplements.com\/en-au\/wp-json\/wp\/v2\/comments?post=5516"}],"version-history":[{"count":0,"href":"https:\/\/www.perfecthealthsupplements.com\/en-au\/wp-json\/wp\/v2\/pages\/5516\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.perfecthealthsupplements.com\/en-au\/wp-json\/wp\/v2\/media?parent=5516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}